At Halloween Shop, we’re committed to ensuring your costume experience is as magical as our products. While we meticulously quality-check every costume before shipping, we understand that sometimes a magical transformation needs a little adjustment. Our returns policy is designed with the same family-friendly care we apply to all our costume collections.

Our Return Promise

We want every customer – from 1920s enthusiasts to themed party planners and families creating coordinated looks – to be completely satisfied with their Halloween Shop experience. If your costume doesn’t create the magical moment you envisioned, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of the item. This gives you time to try on your costume and ensure it creates the perfect magical transformation.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be in original condition with all tags attached
  • Item must be unworn, unwashed, and undamaged
  • Original packaging must be included
  • All accessories that came with the costume must be returned
Important Note: For hygiene and safety reasons, we cannot accept returns on makeup accessories and intimate apparel items (such as costume undergarments) unless they are defective or damaged upon arrival. This policy helps us maintain the magical, family-friendly experience for all our customers.

The Return & Exchange Process

1
Contact Our Customer Care Team
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
2
Receive Your Return Authorization
We’ll respond within 1-2 business days (the same careful attention we give to quality checking every costume!) with a Return Authorization Number and instructions.
3
Package Your Items Securely
Place the items in their original packaging, include all tags and accessories, and seal securely.
4
Ship Your Return
Mail your return to:
Halloween Shop Returns
309 Brooke Court
Panama City, US 32404
Please include your Return Authorization Number on the package.

Refund Information

Once we receive and inspect your returned item (typically within 5-7 business days of receipt):

  • Refund Processing: Refunds will be processed to your original payment method
  • Timeline: Please allow 7-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Exchange Information

Exchanges are subject to product availability. If exchanging for a different size or style:

  • We’ll ship your exchange item once we receive your return
  • Standard shipping charges apply for the new item
  • If the exchange item costs less, we’ll refund the difference
  • If the exchange item costs more, we’ll contact you for the additional payment

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Halloween Shop Customer Care Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Order Date] Item(s) to Return/Exchange: [Product Name(s) and SKU if available] Reason for Return/Exchange: [Please describe] I understand the return conditions and confirm the item(s) are in original condition with all tags attached. Please send me the Return Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Defective or Damaged Items

If you receive a defective or damaged item (which is rare, as we quality-check every costume!), please contact us immediately at [email protected]. We’ll arrange a replacement or refund and cover all associated shipping costs.

Questions About Returns?

Our friendly customer care team is here to help with your costume needs!

Email: [email protected]
Address: 309 Brooke Court, Panama City, US 32404
Response Time: We typically respond within 1-2 business days

Simple payments. Magical transformations. Unforgettable memories.